Customer Satisfaction at Core of Implementation of Smart Hospitality

San Francisco, California, May 10, 2017: Growing implementation of high end technologies is likely to surface as a game changing strategy and catapult the experience of consumers, says TMR Research in a research report. The report is titled, “Smart Hospitality Market – Global Industry Analysis, Size, Share, Trends, Analysis, Growth, and Forecast 2017 – 2025.”

The hospitality industry is wide category which comes under the service industry covering multiple sectors and businesses. The hospitality industry’s main focus is customer satisfaction. Restaurants and hotels form an integral part of this industry. Other categories comprise travel and tourism and food and beverages. Myriad trends shape up the smart hospitality market. Some have trends have a short term impact on the market, whereas others have a long lasting impact. Technology is considered to be crucial in providing customized services to customers and enhance customer experience at the same time. It will further soar the objectives of enterprises to increase the bottom line and maximize their revenue.

The application of smart technology has changed the game of the hospitality industry as guests want to enjoy the luxury of unlocking their rooms and get access to several facilities such as gym and spa through the use of smart phone applications. With smart hospitality coming into action, on demand videos are slowly taking over pay per view entertainment in hotels. Smart applications can be employed to handle several functions such as room temperature, blinds, electrical appliances, and lighting systems.

The hospitality industry includes a plethora of services such as transportation, cruise line, theme parks, lodging, event planning, and numerous other different sectors within the tourism industry. The hospitality industry is famous for being a multibillion dollar industry which is completely dependent on leisure time and accessibility of disposable income. Components such as hotel, restaurant, and amusement parks comprise multiple facets such as direct operation, i.e. marketing, human resources, management, kitchen workers, bartenders, porters, facility maintenance, and housekeeping.

The global market for smart hospitality is expected to exhibit tremendous progress during the forecast period. The dynamics responsible for the growth of the market are growing demand for services and software pertaining to smart hospitality and escalating need for real-time augmented guest experience management system. The market is likewise expected to experience productivity from rising use of Internet of Things, appealing revenue generation, and low cost of operations. Europe is likely to emerge as one of the leading regions in terms of adoption smart hospitality. Some of the top drawer companies in the market are Siemens AG, IBM Corporation, Cisco Systems Inc., Oracle Corporation, Winhotel Solutions, Huawei Technologies, Johnson Controls, and Infor Inc.