Need to Improve Production Boosts Customer Self-service Software Uptake in Firms

San Francisco, California, January 05, 2018: A new market study by TMR Research states that the global market for customer self-service software has been observing a considerable rise in its valuation and is predicted to continue experiencing high growth over the next few years. The study, titled “Customer Self-service Software Market – Global Industry Analysis, Size, Share, Trends, Analysis, Growth, and Forecast 2017–2025,” offers a detailed and unbiased assessment of this market on the basis of its past and present performance. The prominent trends, market boosters, obstructions, opportunities, challenges, and the growth potential in this market have also been examined while conducting this research.

According to the research report, the worldwide market for customer self-service software is gaining significantly from the augmenting need of enterprises to improve their production capabilities as well as decrease the cost of operations. In addition to this, the substantial rise of social media platforms is likely to support this market remarkably in the years to come. The increasing uptake of automated customer self-service software among a large number of small- and medium-sized enterprises (SMEs) is also projected to boost the growth of this market over the next few years, states the research report.

The global market for customer self-service software reports its spread across the Middle East and Africa, North America, Europe, Latin America, and Asia Pacific. In the past, North America led this market with majority share and is expected to remain dominant over the period of the forecast. The rising penetration of mobile and web self-service solutions among consumers are projected to drive the growth of the market for customer self-service software in North America over the next few years. In addition to this, the presence of a large pool of established vendors of customer self-service software in this region is likely to add to the market’s growth significantly in the near future.

Asia Pacific, on the other hand, is anticipated to observe a progressive growth in the years to come. The escalating adoption rate of customer self-service software solutions in this region, in a bid to meet the demands of the ever-increasing consumer base, is projected to aid the growth of the market for customer self-service software in Asia Pacific over the forthcoming years. Apart from this, the augmenting level of awareness among consumers pertaining to the advantages of customer self-service software in Asian countries, such as India and China, is also projected to fuel the growth of this regional market in the near future, states the research report.

The research report also provides an in-depth competitive analysis of the global market for customer self-service software by assessing the profiles of the key vendors of customer self-service software across the world on the basis of their performance, market size, and existing and upcoming projects. Salesforce.Com Inc., Microsoft Corp., Aspect Software Inc., Zendesk Inc., Oracle Corp., Verint Systems Inc., Nuance Communications Inc., SAP SE, BMC Software Inc. and Avaya Inc. are some of the leading vendors of customer self-service software, worldwide, mentioned in this market study.

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