San Francisco, California, January 31, 2019 : Speech analytics technology has applications for extracting information at customer contact points across many channels including chat, voice, email, surveys, and social channels. Thd voice or phone interaction is common mean of communication globally. Thus, the speech analytics have numerous contact points. Rising number of the contact centres and penetration of the voice contacting and chats is leading to boost adoption of the speech analytics technology and likely to propel growth of the global speech analytics technology market.
Growing need for the risk management systems from numerous end use industries is boosting solutions of the speech analytics and likely to boost growth of the market. Numerous industries are increasingly taking interest for analysing customer preference and likely to drive growth of the global speech analytics market. Growing usage of the rational decision is diving demand for the speech analytics market.
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Businesses are under burden for ensuring safety of the rational assets for quality and competence of business operations through voice of customer (VoC). These factors are boosting growth of the global speech analytics market.
Speech analytics has applications in the verticals such as customer experience management, business process, and risk management. It also has applications in the public and private sector along with entertainment, hospitality, media, and transportation and logistics sectors. Boom in these sectors globally and especially from developing countries is influencing positively on the growth of the global speech analytics market. Additionally, developing countries are experiencing emergence of the telecom industry. This is a key factor boosting growth of the global speech analytics market.
Some of the key players in the global speech analytics market are Aspect Software Inc., Avaya Inc., NICE System Ltd., CallMiner Inc., Verint Systems Inc., Nexidia Inc., and Calabrio Inc. These players are investing on large amounts for enhancing the technological ability. Additionally, theu are adopting the strategies such as alliances and collaborations that are expected to benefit them for growth.
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